Shipping
All orders are shipped via a Royal Mail Tracked or Special Delivery Guaranteed by 1pm service with prices starting from £2.85. Certain postcodes also have delivery timescale restrictions and these are detailed further down this page.
Unless otherwise stated all items are in stock and I normally ship orders within 1-3 working days. If items are going to take longer to ship due to unforeseen circumstances, I will let you know by email. I will supply you with shipping/tracking information when your order is shipped.
Made-to-order items may take up to 4 weeks to ship and I will keep you updated in this regard via email.
Orders are processed strictly in the order they are received. At busy times your order may take longer to process. I do not process orders or ship on weekends or Bank Holidays. Any additional shop closures will be announced at the top of the front page.
I am currently only shipping to addresses in England, Scotland and Wales. I am sorry but I am not currently shipping to Northern Ireland or the Channel Islands.
Supplying accurate shipping and contact information
Please ensure you provide a correct email address, otherwise I cannot send you order updates or contact you if there are any problems with your order. I also need your full postal address including post code.
Safe Place Requests
As your order will be sent via a tracked service, you will receive a notification from Royal Mail telling you that they have your order and providing an estimate of when it will be delivered. Royal Mail offer you the option of rearranging delivery of your order to a date that better suits you if their planned delivery date is not convenient. This option is available when you track your order via the Royal Mail website using the link provided at the time of shipping.
Although most parcels are packed in a way that means they will fit through your letterbox, there may be the odd occasion when the package is larger and the Postie has to physically hand it over to you because it won’t fit through your letterbox or you have opted for a ‘signed for’ service. In the event of this being the case, if you wish your parcel to be left in a safe place because you will not be in when delivery is attempted and you don’t wish to rearrange delivery, you can put this request in the “Notes” section when placing your order. I will not add requests such as “leave in garden” or “put over fence”, so you should only use this option if you have a secure place for items to be left, or a trustworthy neighbour! Please note that I am not responsible for loss or damage which may occur as a result of items being left in your requested safe place or with a third party.
Delivery Delays
Delays do sometimes happen due to various circumstances and unfortunately I have no control over them. In my experience most orders arrive on time or within a few days of Royal Mail’s estimated delivery date. You can track your order on Royal Mail’s website here using the tracking number provided after your order has shipped. I would therefore ask for your patience in this regard.
Delivery Restrictions
There are timescale delivery restrictions in certain postcode areas
For items that are being sent to the postcodes below, using Flat Rate (2-3 working days) or Royal Mail Tracked 24 with signature (1-2 working days), the delivery timescale will take longer than the stated estimates:
AB36-38
AB54-56
FK18-21
KA27-28
KW1-17
PA20-38
PA41-80
PH19-44
PH49- 50
TR21-25
BT
HS
IM
IV
ZE
For items that are being sent using Royal Mail Special Delivery Guaranteed by 1pm:
Delivery by 5:30pm, not 1pm next working day
Postcode areas:
AB30 – 39, 41 – 45, 51 – 56
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1
Delivery within 2 working days by 5:30pm
Postcode areas:
HS2
IM
PA60 – 75, 78
ZE2, 3
Delivery within 3 working days by 5:30pm
Postcode areas:
KW16 – non Town
KW17
PH30, 41 – 44